Returns

WHAT SHOULD I USE THIS INFORMATION FOR?

 

This information is for OVERSTOCK returns. If you have received damaged/incorrect items, please call customer service at 800-759-0190.

 

WHO CAN RETURN BOOKS?

 

These addresses are for RETURNABLE accounts wishing to make overstock returns. If an account needs to check if they are returnable or not, they can check with customer service, via email or phone 800-759-0190. Accounts set up as returnable do not need authorization. If you are set up as Non-Returnable, call customer service for assistance.

 

HOW LONG CAN I RETURN FOR IF I AM A RETURNABLE ACCOUNT?

 

Returnable accounts can return any book for any length of time as long as the books are In Print and In Good Condition.

 

WHAT IS THE RETURNS ADDRESS?

For whole copy returns:
HACHETTE BOOK GROUP
Attn: Returns Department
322 South Enterprise Blvd.
Lebanon, IN 46052

 

For stripped returns ONLY:
Hachette Book Group Retail Sales & Marketing
Attn: Stripped Cover Returns
326 South Enterprise Blvd
Lebanon, IN 46052

 

WHAT IS STRIPPABLE?

 

To tell if an item is strippable, look for an inverted triangle with an (S) in it.  Paperback Books with a retail price of $6.95 or less have Strippable Covers, regardless of product code (can be MM, TR, or PB.)

 

Calendars are strippable; we just need the cover with the barcode on it.  If you need to check please email or call customer service.

 

WHAT IF I RETURN SOMETHING TO YOU THAT IS NOT YOURS?

 

If you have any doubts as to whether or not something is still returnable, check with customer service. We may accept returns on books that are Not our Publication (NOP) or Out of Print (OP) for a short period after they are declared NOP/OP. After that, NOP/OP returns are returned to the customer if the amount received in a CARTON is FIVE or more. If it is below this amount, the books are destroyed.

 

If you have any questions or concerns regarding whether or not something can be returned, please contact customer service at 800-759-0190.

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