Frequently Asked Questions

How quickly will my order ship once it is submitted?

  • Orders are entered within 2-3 business days of receipt and ship within 3 days of releasing to the warehouse. Rush orders (Overnight and Second Day Air) can be accommodated and orders can be shipped same-day if they are submitted by 11:30 pm EST/EDT.
  • New book run titles operate on a different billing schedule and are shipped based on the number of transit days to arrive by the "On Sale" date.
  • Gifting/gratis orders are not subject to this timeframe and can take longer depending on order volume.

Tags: second day, rush, billing, overnight, shipping, turnaround, order

Can orders ship Ground the same day they are submitted?

  • Except for rare emergency situations, same-day Ground service is not available. However, HBG is usually able to enter urgent Ground orders the same day they are received and can ship them the following day.
  • Our usual Ground turnaround is quite fast and if we were to allow regular same-day Ground shipping, HBG’s overall efficiency and order turnaround time could be negatively affected.

Tags: shipping, turnaround, same day, urgent, ground

What is the transit time for Ground orders?

  • Generally, the West Coast is about 4 transit days, while the rest of the country is 1-3 transit days. Please contact Customer Service for an exact transit time estimate to a location.

Tags: shipping, turnaround, order, transit time