Frequently Asked Questions

Orders are entered within 2-3 business days of receipt and ship within 3 days of releasing to the warehouse. Rush orders (Overnight and Second Day Air) can be accommodated and orders can be shipped same-day if they are submitted by 11:30 pm EST/EDT.

New book run titles operate on a different billing schedule and are shipped based on the number of transit days to arrive by the "On Sale" date.

Gifting/gratis orders are not subject to this timeframe and can take longer depending on order volume.

Except for rare emergency situations, same-day Ground service is not available. However, HBG is usually able to enter urgent Ground orders the same day they are received and can ship them the following day.

Our usual Ground turnaround is quite fast and if we were to allow regular same-day Ground shipping, HBG’s overall efficiency and order turnaround time could be negatively affected.

Generally, the West Coast is about 4 transit days, while the rest of the country is 1-3 transit days. Please contact Customer Service for an exact transit time estimate to a location.