How quickly will my order ship once it is submitted?
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Orders are entered within 2-3 business days of receipt and ship within 3 days of releasing to the warehouse. Rush orders (Overnight and Second Day Air) can be accommodated and orders can be shipped same-day if they are submitted by 11:30 pm EST/EDT.
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New book run titles operate on a different billing schedule and are shipped based on the number of transit days to arrive by the "On Sale" date.
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Gifting/gratis orders are not subject to this timeframe and can take longer depending on order volume.
Tags: second day, rush, billing, overnight, shipping, turnaround, order
Can orders ship Ground the same day they are submitted?
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Except for rare emergency situations, same-day Ground service is not available. However, HBG is usually able to enter urgent Ground orders the same day they are received and can ship them the following day.
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Our usual Ground turnaround is quite fast and if we were to allow regular same-day Ground shipping, HBG’s overall efficiency and order turnaround time could be negatively affected.
Tags: shipping, turnaround, same day, urgent, ground