Frequently Asked Questions

How quickly will my order ship once it is submitted?

  • Orders are entered within 2-3 business days of receipt and ship within 3 days of releasing to the warehouse. Rush orders (Overnight and Second Day Air) can be accommodated and orders can be shipped same-day if they are submitted by 11:30 pm EST/EDT.
  • New book run titles operate on a different billing schedule and are shipped based on the number of transit days to arrive by the "On Sale" date.
  • Gifting/gratis orders are not subject to this timeframe and can take longer depending on order volume.

Tags: second day, rush, billing, overnight, shipping, turnaround, order

What is the transit time for Ground orders?

  • Generally, the West Coast is about 4 transit days, while the rest of the country is 1-3 transit days. Please contact Customer Service for an exact transit time estimate to a location.

Tags: shipping, turnaround, order, transit time

What is the Hot Title Program?

  • Hot Titles are designated by publishers as titles that need controlled releases.  When a Hot Title is ordered, it automatically goes on backorder, regardless of stock status.  Backorders are then reviewed by publishers and allocated at the publisher's discretion.

Tags: order, title, allocation, hot, allocate, backorder, open