Frequently Asked Questions

What is "Credit Hold" status?

  • An order on "Credit Hold" status is on hold for credit reasons. This means that the account is either under credit limit review or is currently over its credit limit. Either way, the credit department is the only department that can release the order. They can either take the account off "Credit Hold" when the issue is resolved or can release individual orders on a case by case basis and keep the "Credit Hold" status on the account. Customer Financial Services can be contacted directly regarding any credit issues.


Tags: credit, hold, customer financial services, CFS, finance

I need invoice copies, a statement, or have a question about my outstanding credit balance with HBG. Who can help me?

  • Customer Service can provide invoice copies via fax or email at invoices@hbgusa.com
  • Purchase Order Acknowledgements and Shipment Notifications can also be automatically emailed directly to accounts.  Contact customer.service@hbgusa.com with the account number to set up these automatic emails.
  • Any other questions about account balances should be directed to Customer Financial Services.  Customer Financial Services can also provide a copy of the account's most recent statement.


Tags: credit, customer financial services, CFS, invoice, notification, balance, PO, statement