Customer Service
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Orders are entered within 2-3 business days of receipt and ship within 3 days of releasing to the warehouse. Rush orders (Overnight and Second Day Air) can be accommodated and orders can be shipped same-day if they are submitted by 11:30 pm EST/EDT.
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New book run titles operate on a different billing schedule and are shipped based on the number of transit days to arrive by the "On Sale" date.
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Gifting/gratis orders are not subject to this timeframe and can take longer depending on order volume.
Tags: second day, rush, billing, overnight, shipping, turnaround, order
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Except for rare emergency situations, same-day Ground service is not available. However, HBG is usually able to enter urgent Ground orders the same day they are received and can ship them the following day.
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Our usual Ground turnaround is quite fast and if we were to allow regular same-day Ground shipping, HBG’s overall efficiency and order turnaround time could be negatively affected.
Tags: shipping, turnaround, same day, urgent, ground
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An order on "Credit Hold" status is on hold for credit reasons. This means that the account is either under credit limit review or is currently over its credit limit. Either way, the credit department is the only department that can release the order. They can either take the account off "Credit Hold" when the issue is resolved or can release individual orders on a case by case basis and keep the "Credit Hold" status on the account. Customer Financial Services can be contacted directly regarding any credit issues.
Tags: credit, hold, customer financial services, CFS, finance
- Hot Titles are designated by publishers as titles that need controlled releases. When a Hot Title is ordered, it automatically goes on backorder, regardless of stock status. Backorders are then reviewed by publishers and allocated at the publisher's discretion.
Tags: order, title, allocation, hot, allocate, backorder, open
We're unable to offer direct online book sales at this time, either for consumers or for trade sales accounts. We do, however, offer bookseller directories for consumers which can be found on the Where to Buy page. Customer Service offers help with finding specific titles and order status information. You may contact them via e-mail or telephone: 800-759-0190 Booksellers interested in setting up accounts and ordering specific books should send email to customer.service@hbgusa.com. For information regarding discounts to corporations, organizations, non-bookstore retailers and wholesalers, mail order accounts, premium sales, and libraries, please send your inquiries to special.markets@hbgusa.com. For inquiries about the availability of a specific title in the U.S. or overseas, retailers and wholesales please send email to customer.service@hbgusa.com. Consumers can also send email to customer.service@hbgusa.com Our catalog is available for download to booksellers. Please go to Bookseller Services for more details.